By assessing a specific company's needs and existing infrastructure, and determining the number of workstations, their locations, and the common issues that need to be addressed remotely, we Identify the remote troubleshooting common options, specific software, and monitoring tools required, for enhance overall critical support.
All workstations are provided with the necessary software and access settings for remote support. This includes configuring remote desktop services and remote enabling, etc.
We implement logging and monitoring of remote sessions for security and auditing purposes. This helps track who accessed which workstation and when.
Our service includes real-time support via TEAMS chat, telephone, or meeting applications. We collaborate closely with your staff members to troubleshoot any operations affecting your devices, ensuring minimal disruptions to your daily routines and tasks.
The RDRS Service combined with the LWMS Service provides the best of both worlds when it comes to cybersecurity and safeguarding your data. Please review our document describing the LWMS active workstation Malware monitoring service.